For many of us, business, as usual, doesn't cut it any longer. True differentiators are harder than ever to come by, and the ones we once relied on are less effective than ever. These days, our prospects and customers are calling the shots, demanding consistent, high-quality experiences, or else they'll move on.
Continuing to use silos of information, locked away in Outlook and Excel and accounting software limits our ability to respond quickly and accurately. It doesn't scale, resulting in profit erosion and eventually the loss of business, even long-time customers. You may already be experiencing this.
Fortunately, adding Microsoft Dynamics 365 for Sales (CRM) to Microsoft Dynamics Business Central/NAV (ERP) offer you the tools you need to stand out in today's hyper-competitive environment.
CRM has become the central piece of technology that delivers those consistent, high-quality experiences that customers demand. It delivers all the critical information about your prospects and customers to the people who need it, when they need it. It tracks your follow-ups and reminders and ensures that no one misses a trick when it comes to taking care of business.
Integrating Microsoft Dynamics 365 for Sales with Microsoft Dynamics Business Central/NAV combines the sales and service benefits of CRM with the organizational efficiency benefits of ERP, unlocking the organization-facing tools of CRM and scaling the customer-facing tools of ERP to take those customer experiences--and your business--to the next level.
Is your business ready for CRM? Find out in 5 minutes with the CRM Readiness Quiz!
This quick and fun quiz will score your CRM readiness and offer next steps to prepare for CRM success so you can deliver those consistent, high-quality experiences your customers demand.
Ready to get started? Reach out to your Innovia Customer Success Manager to learn more. If you don't have an Innovia CSM, you can call us at 800-834-7700 or email us at sales@innovia.com.
